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• Learn the installation, maintenance and
  troubleshooting processes for most devices.
• Be fully prepared to sit for the CompTIA 220-1001 and 220-1002 certification exams. 

Prerequisites and Requirements

• There are no prerequisites to take this course.
• This course can be taken on either a PC or Mac.

According to PayScale.com, certified IT and computer support specialists can earn around $44,970 per year on average.

Earning CompTIA A+ certification expands job opportunities for computer and IT support specialists because it focuses on knowledge that can be applied across computer systems and networks. 

The Bureau of Labor Statistics also lists "Computer Support Specialist" among its most promising career areas, expecting 10 percent annual growth in job opportunities over the coming decade.

Curriculum

COMPTIA A+ (220-1001)

• Introduction to the 220-1001 section of the CompTIA A+ exam

Hardware

• Desktop and laptop assembly, motherboards, BIOS and Processors

Hardware Part II

• Troubleshooting cooling and power issues, maintaining and install hard drives and storage

Networking

• Common approaches to network connections, router setup, TCP/IP and local networking

Mobile and More

• Mobile device security and virtualization

COMPTIA A+ (220-1002)

• Introduction to the 220-1002 section of the CompTIA A+ exam

Windows

• Tools for installing and maintaining Windows interfaces, command lines and remote desktops

Troubleshooting

• Solving problems with boot process, startup and re-installation

Security

• Best practices for securing Windows from malicious software 

MAC & LINUX

• Troubleshooting and maintaining MacOS and Linux operating systems

 

CompTIA A+ FAQs

WHY SHOULD I GET COMPTIA A+ CERTIFIED?

The CompTIA A+ certification addresses performance-based topics and questions that prove you can think on your feet and solve systems, software and network problems in real-time.

WHY DOES CompTIA A+ CERTIFICATION MATTER FOR IT SUPPORT SPECIALISTS?

As the most respected associate-level IT certification in the industry, CompTIA A+ certification verifies that you have passed a standard that is supported by companies like Intel, Dell and HP.

WHAT DO IT/COMPUTER SUPPORT SPECIALISTS DO?

Support specialists install and support hardware, including computers, accessories, mobile devices and network equipment. They also monitor, maintain and troubleshoot hardware, networks, operating systems and applications.

WHICH JOB TITLES IS THE COMPTIA A+ CERTIFICATION ASSOCIATED WITH?

Every organization creates its own job titles. CompTIA A+ certified professionals could work as a service desk analyst, technical support specialist, desktop support administrator, help desk technician or system support specialist.

David Grimes

David Grimes has more than 10 years of management and leadership experience in the private and non-profit sectors. Grimes is passionate about technology and education, having worked as academic dean, student services director, technology coordinator, teacher, consultant, and technology columnist. He holds a Master of Education and a Bachelor of Science from Ohio State University, both in Technology Education.